Time: This is the dimension that each of us tries to control best as we can. What time is the meeting? What time does the store open? What time does the doctor get here? What day will I receive my order?
All these questions have one common point: a schedule. Schedules are part of our lives. They help to plan the workload of a manufacturing plant, to coordinate employees in a restaurant or a call center, to ensure that qualified nurses are at their post in each department. We even use schedules to juggle between professional and personal activities. Schedules are everywhere.
But most of the time, work schedules are not among the foremost of worries at an organization. Business practices are already established and may never have been questioned or adapted to the changing realities of the market or the workforce. Yet, work schedules are tied directly to Key Performance Indicators (KPI). These indicators include labor cost, employee productivity, absenteeism, turnover, and more. A quality schedule has the power to positively and significantly influence each of these indicators.
Everyone has the experience of managing their personal schedule, with some success. However, when the time comes to create a global plan where dozens of individual schedules must be built to provide service or fulfill customer orders, the task becomes rapidly complex. It can be overwhelming. Few people can accomplish this task efficiently. So many variables must be considered that someone can easily become lost and miss key decisions. Such a situation directly cuts profitability. That is why schedules are crucial to an organization’s success.
Contact us to learn more about our services and workshops on workforce scheduling