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Category Archives: 1.4.5-Maintaining the schedule

Maintaining the schedule

15th August, 2013 · andrehoude · Leave a comment

Don’t be afraid to change the plan

As mentioned in a previous entry, a schedule is simply a plan for the future and until it happens, it can change. Those of you with experience in planning will know that as soon as you communicate the schedule to someone, some event will happen to make that schedule invalid and force changes.

 

Any one of these events will cause a schedule to change and force the planner to redo one or more of the previous steps:

  1. A change in workload (big customer takes priority with a last minute request, last minute sale causes customer traffic increase, etc)
  2. A change in employee information (an employee forgot to give the planner unavailability, employee has just quit, HR just told you about a new employee starting, etc)
  3. A change of context (machine just broke down, snow storm is coming tomorrow, etc)
  4. Etc

 

There are hundreds if not thousands of examples where a new piece of information causes a planner to redo the schedule on an on-going basis basically making it a full time job.

 

The problem here is that once the schedule is posted and communicated, the planner can’t change the whole schedule. Employees now have shifts on which they base their own decisions about their lives. A planner can’t just come in and start from scratch. That published schedule now becomes a constraint and must endure as little changes as possible while answering the change of business.

 

It is in this step that most last minute decisions cause additional costs. A planner with no tool or no guidelines will make the decision that will make the immediate problem go away with little regards to the final cost.

Posted in 1.4.5-Maintaining the schedule | Tags: Constraints, Employee, Schedule, Scheduling, Scheduling software, Shifts, Workforce, Workload |

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  • August 2013

Categories

  • 0-Preface (1)
  • 1-Introduction (14)
    • 1.1-Everybody Schedules (1)
    • 1.2-Change is the only constant (1)
    • 1.3-Workforce Scheduling (4)
      • 1.3.1-The Workload (1)
      • 1.3.2-The Employees (1)
      • 1.3.3-The Constraints (1)
    • 1.4-The Process (5)
      • 1.4.1-Breaking down the work (1)
      • 1.4.2-Calculating Positions (1)
      • 1.4.3-Planning the Non-Work (1)
      • 1.4.4-Distributing Shifts (1)
      • 1.4.5-Maintaining the schedule (1)
    • 1.5-Finding Support (2)
      • 1.5.1-Strategy becomes input (1)
      • 1.5.2-Choosing Tools (1)
  • 2-Build your workload (10)
    • 2.1-Workload Identification (2)
    • 2.2-Workload Quantification (7)
      • 2.2.1-Time Dependant Workload (2)
      • 2.2.2-Time Independant Workload (1)
      • 2.2.3-Mixed Workloads (1)
      • 2.2.4-Open and close times (1)
      • 2.2.5-The Wiggle Room (1)
    • 2.3-Other Alternatives (1)
  • 3-Understand the workforce (9)
    • 3.1-Arriving (4)
      • 3.1.1-Training (1)
      • 3.1.2-Workload and Absenteeism (1)
      • 3.1.3-Demographics (1)
    • 3.2-Staying (4)
      • 3.2.1-The idiot virus (1)
      • 3.2.2-Set Expectations (1)
      • 3.2.3-Share Information (1)
      • 3.2.4-Self Scheduling (1)
    • 3.3-Leaving (1)
  • 4-Define your constraints (13)
    • 4.1-Work and Rest (6)
      • 4.1.1-Shift Constraints (1)
      • 4.1.2-Day Constraints (1)
      • 4.1.3-Week Constraints (1)
      • 4.1.4-Horizon Constraints (1)
      • 4.1.5-Sequence Constraints (1)
    • 4.2-Fairness and Rotations (3)
      • 4.2.1-What About Seniority? (1)
      • 4.2.2-Self Scheduling (1)
    • 4.3-Training (1)
    • 4.4-The Agreement (1)
    • 4.5-Breaking the Rules (1)
  • 5-Assembling a Schedule (3)
    • 5.1-Breaking Down the Work (3)
      • 5.1.1-Time Dependant Workload (2)
  • 6-It's Never Over (1)
  • 7-Exercise (4)

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